Your Daily Health
Title: Booking Terms and Conditions
Document ID: YDH-TNC-BKG-001
Version: 1.0
Status: Approved for Publication
Date: 29 October 2026
These Booking Terms and Conditions apply to appointments booked with Your Daily Health (YDH) through our online booking system. By making a booking, you agree to the terms set out below. Please read these conditions carefully before completing your payment. These terms apply to appointment reservations, payments, cancellations, rescheduling, refunds and related administrative arrangements. Nothing in these Terms and Conditions affects your statutory consumer rights.
Appointments can be booked through our online booking website:
https://booking.yourdailyhealth.co.uk
To make a reservation, you will be asked to provide:
Your name.
Your email address.
Your preferred appointment date and time.
You will not be required to disclose medical information or the purpose of your consultation during the initial booking process. Appointment availability is subject to our published booking calendar. Online appointments may be booked at least 24 hours before the scheduled appointment start time. When you submit a booking request, your selected appointment will be reserved while payment is awaited. Your appointment will only be finalised once your payment has been received and verified by Your Daily Health. Each confirmed appointment will be assigned a unique booking reference. Please retain this reference for future enquiries, cancellations or changes to your booking.
All appointments require 100% advance payment. Once you submit your booking request, your selected appointment will be reserved for up to 24 hours while payment is awaited. You must complete full payment within 24 hours of submitting your booking request, using the SumUp payment instructions provided. You will receive an initial automated email confirming that your booking request has been registered. This email will include payment instructions but does not constitute final appointment confirmation. Once your payment has been received and verified by Your Daily Health, we will send you a separate email thanking you for your payment and confirming your appointment date, time and booking reference. If payment is not received within the 24-hour period, your reservation will be cancelled and the appointment slot released. We will notify you of the cancellation by email. If you would still like to use our services, you are very welcome to submit a new booking request. Payment verification and booking confirmation are administered manually.
We understand that circumstances may change and that you may need to cancel your appointment. However, each confirmed booking reserves dedicated professional consultation time that is no longer available to other patients. Late cancellations can prevent other patients from accessing appointments and may result in administrative costs and lost clinical capacity. For these reasons, the following cancellation and refund policy applies.
4.1 Cancellation and Refund Schedule
| Notice given before the appointment | Refund |
| 48 hours or more | 100% refund |
| Less than 48 hours but at least 24 hours | 90% refund |
| Less than 24 hours | 80% refund |
The cancellation notice period is calculated from the scheduled appointment start time.
All times are based on UK local time.
4.2 How to Cancel
If you wish to cancel your appointment, please submit your cancellation request using either of the following methods:
The Contact form on our website; or
Email: info@yourdailyhealth.co.uk
Please include your booking reference to help us identify your appointment. Cancellation requests are processed manually by Your Daily Health. Your refund entitlement will be determined by the date and time we receive your cancellation request, not by the time we review or process it. Any delay in our administrative processing will not reduce your refund entitlement. The cancellation and refund schedule in Section 4.1 will apply.
4.3 Refund Processing
Refunds are assessed, calculated and processed manually based on the timestamp of the cancellation request, the scheduled appointment start time and the applicable refund schedule. Approved refunds will normally be returned to the original payment method, wherever practicable. All refund arrangements remain subject to applicable statutory rights.
We recognise that you may occasionally need to change your appointment. YDH allows customers to reschedule their appointments without an additional fee, subject to the following conditions.
5.1 Rescheduling Rules
You may reschedule an appointment up to three times.
Each rescheduling must be completed at least 24 hours before the currently scheduled appointment.
You must select a replacement appointment from the available booking calendar.
Rescheduling is subject to appointment availability.
The maximum of three rescheduling events applies to the original booking and does not reset when a new appointment date is selected.
5.2 Rescheduling Limit
The date and time selected during your third rescheduling will be considered your final valid appointment. A fourth rescheduling is not permitted. If a fourth rescheduling occurs, YDH will invalidate that change and cancel the booking. The applicable refund will be calculated using:
The appointment date and time established by your third permitted rescheduling.
The date and time of the fourth rescheduling event.
The cancellation and refund schedule in Section 4.1.
5.3 Rescheduling Warning
The following notice applies whenever you reschedule an appointment:
Rescheduling Policy
You may reschedule your appointment up to three times, provided each change is made at least 24 hours before the scheduled appointment. Any fourth rescheduling will result in cancellation of the booking, and the applicable cancellation and refund terms will apply.
If you fail to attend your scheduled appointment without cancelling it beforehand, your booking will be recorded as Did Not Attend (DNA). No refund will be issued for a DNA appointment, subject to applicable statutory rights. If exceptional circumstances prevented your attendance, you may contact YDH to request individual consideration under Section 9.
Occasionally, YDH may need to cancel or rearrange an appointment due to unforeseen professional, health-related or operational circumstances. Where YDH cancels your confirmed appointment, you will be offered either:
An alternative appointment, subject to availability; or
A 100% refund of the amount paid.
No cancellation charge will apply when YDH initiates the cancellation.
If no suitable appointments are available, you may join our waiting list using the Join the Waiting List link on our booking website. To register, you will be asked to provide:
Your name.
Your email address.
Your telephone number.
You will not be required to provide health information or specify preferred appointment dates. When an appointment becomes available, YDH may contact you by telephone to offer the available appointment. You are free to accept or decline the offer. Joining the waiting list does not guarantee an appointment. There is no fixed waiting list expiry period.
You may request removal from the waiting list at any time by emailing info@yourdailyhealth.co.uk.
Your contact details will be used for waiting list and appointment administration, not for marketing purposes unless you have separately agreed to receive marketing communications.
We recognise that unforeseen circumstances, including illness or emergencies, may affect your ability to attend an appointment or comply with the usual cancellation conditions. If you believe exceptional circumstances apply, you may contact us to request individual consideration. Each request will be assessed on its merits. Reasonable supporting evidence may be requested where necessary. Please do not send sensitive medical documents through ordinary email or the general Contact form. We will provide an appropriate secure method where such information is required. Any discretionary refund or adjustment will be determined individually. This section does not limit your statutory rights.
Once your payment has been received and verified, you will receive a separate final appointment confirmation email. This email will also invite you to provide additional information required to prepare for your consultation, including the purpose of your appointment and any other relevant information you wish to share. You will be provided with instructions for submitting this information through an appropriate secure communication channel. Please do not send sensitive health information in ordinary email replies or through the public booking form. No health-related information will be requested in the initial automated booking acknowledgement.
YDH is committed to protecting your personal information. We collect and process information necessary to manage appointments, payments, cancellations, waiting lists and related communications. Health-related information is handled separately through appropriate secure arrangements. Further information about how your personal data is used, protected and retained is available in our Privacy Notice on the YDH website.
During the booking process, you may choose to subscribe to YDH newsletters, health information and service updates. Newsletter subscription is entirely optional and is not required to book an appointment. The optional subscription wording is:
I would like to receive newsletters, health information and updates about Your Daily Health services by email.
You may unsubscribe from marketing communications at any time. Appointment confirmations and essential booking communications are separate from marketing communications.
YDH operates an internal complaints handling procedure. If you are dissatisfied with any aspect of our services, appointments, payments or related arrangements, please submit your complaint by email to: info@yourdailyhealth.co.uk
Complaints are reviewed and handled internally in accordance with applicable legal and professional requirements. For complaints concerning the protection of personal data, the guidance and requirements of the Information Commissioner's Office (ICO) apply.
You may also raise data protection concerns directly with the ICO: https://ico.org.uk
These Terms and Conditions do not exclude, restrict or override any rights or remedies that cannot lawfully be excluded under applicable UK legislation. YDH provides its services in accordance with applicable consumer protection requirements and professional obligations. Where a statutory right conflicts with any provision of these Terms and Conditions, the applicable statutory right shall take precedence.
YDH may update these Terms and Conditions to reflect changes in business operations, booking arrangements or applicable legal requirements. The version accepted at the time of booking will ordinarily govern that booking, unless a subsequent change is agreed or required by law. The current version will be available on the YDH website.
Your Daily Health
Website: https://yourdailyhealth.co.uk
Booking website: https://booking.yourdailyhealth.co.uk
Email: info@yourdailyhealth.co.uk
For booking-related enquiries, please include your booking reference wherever possible.